Pro Spec Imports - Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Pro Spec Imports website (the "Service") operated by Pro Spec Imports ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By placing an order on this website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
1. All Sales Final All purchases made through the Service are final. This policy applies to all items, including pre-orders. Once a pre-order is placed, it cannot be cancelled.
2. Orders & Payments We reserve the right to refuse or cancel any order at our discretion for any reason. You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.
3. Shipping & Delivery We take great care to ensure your goods arrive in perfect condition. Once your order is dispatched, you will receive a tracking number. You are responsible for monitoring this tracking and ensuring you can receive the parcel in a timely manner.
- Correct Address: You are responsible for providing current, complete, and accurate delivery details. We cannot guarantee that address changes can be made after an order is processed. If a package is returned to us due to incorrect shipping details, you will be responsible for the cost of re-shipping the item.
- "No Signature" Delivery: If you select this option, the courier will likely leave the parcel in your letterbox or at your front door. You are responsible for collecting it immediately. The courier's "Delivered" scan will be considered final proof of delivery. We are not responsible for lost or stolen packages after this scan.
- "Signature on Delivery": If you select this option, the courier will attempt to obtain a signature at your address. If you are not home, a card will be left to arrange re-delivery or pickup. Please be aware that due to courier-specific health and safety policies (such as contactless delivery), a courier may sign on your behalf after confirming you are home.
- Military Addresses (APO/FPO): If you use a Military Box (APO, FPO, or similar) as your shipping address, you assume all risk for the shipment. These addresses often do not support standard tracking or signature confirmation, which invalidates shipping insurance. We cannot cover lost or missing items shipped to these addresses.
- Freight Forwarding Addresses: If you use a freight forwarding service, our responsibility for the package ends once it is successfully delivered to the freight forwarding address you provided. We are not responsible for any loss, damage, or issues that occur after delivery to the freight forwarder. All claims from that point must be made directly with your freight forwarding company.
- Shipping Estimates: All shipping timeframes are estimates provided by the courier companies (e.g., NZ Post) and are not guaranteed by us. These are subject to change under circumstances outside of our control.
4. International Orders, Duties, and Taxes All orders are currently shipped from our facility in New Zealand.
As the importer, you (the buyer) are responsible for any and all import duties, taxes, and customs-related fees that may be applicable in your country. These charges are determined by your local customs authority and are not included in the item price or shipping cost. We recommend you check with your country's customs office to determine these additional costs prior to purchasing.
- Exception: USA 'Delivered Duty Paid' (DDP) Shipping For customers shipping to the USA, we offer a DDP shipping option. If you select this option at checkout, your order total will include all applicable US tariffs and customs fees.
- By selecting DDP, we will pay these fees on your behalf. This ensures no surprise costs and faster customs clearance. If you are a US customer and do not select the DDP option, the standard terms above apply, and you will be responsible for all import fees.
- For complete details, please read our US DDP Shipping Information Page.
5. Privacy and Data Consent (EU Customers) In compliance with data protection regulations, including the European Union's General Data Protection Regulation (GDPR), we must obtain your consent to process your personal data. The personal information you provide (such as name, address, and contact details) is necessary for us to process your order, manage payments, and handle shipping.
By proceeding to checkout, you acknowledge and give express consent for Pro Spec Imports to process your personal data for these purposes.
6. Data Deletion Requests You have the right to request the deletion of your personal data. To do so, please email your request to support@prospecimports.com. We will process your request in accordance with applicable data protection laws. Note that we may be legally required to retain certain information for a specific period (e.g., for tax or accounting records).
7. Website Use & Intellectual Property You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, products, or content on this website without express written permission from us.
8. Limitation of Liability & Product Use Our Service and the products sold are provided 'as is'. Pro Spec Imports is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products purchased from us. You expressly agree that your use of, or inability to use, the service is at your sole risk.
Product Use Disclaimer: All products sold by Pro Spec Imports are intended for 'off-road' or 'show' use only. Products may not be legal for use on public highways or for street use. It is your sole responsibility as the buyer to check and comply with all local, state, provincial, and federal laws regarding the installation and use of these products before purchasing.
9. Indemnification You agree to indemnify, defend, and hold harmless Pro Spec Imports from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.
10. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand.
11. Changes to Terms and Conditions We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.
12. Contact Information Questions about the Terms and Conditions should be sent via the Contact Us Form HERE