Pro Spec Imports - Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Pro Spec Imports website (the "Service") operated by Pro Spec Imports ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By placing an order on this website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
1. All Sales Final
All purchases made through the Service are final. We do not offer refunds, returns, or exchanges for any products. This policy applies to all items, including pre-orders. Once a pre-order is placed, it cannot be cancelled.
2. Orders & Payments
We reserve the right to refuse or cancel any order at our discretion for any reason. You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store.
3. Shipping & Delivery
We do everything possible to make sure your goods will arrive to you in perfect condition. It is up to YOU in the end to track your parcel and make sure you can receive it when it arrives in a timely manner.
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Correct Address: Please make sure ALL of your delivery details are correct! We may not be able to change any of your delivery details after you place your order. If your shipping contact details are incorrect and the package is returned to us, then you will need to pay the shipping cost again for us to be able to re-send it.
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"No Signature" Delivery: If you choose this option, it will most likely end up in your letterbox, so you need to be there to collect it or let someone know to collect it for you immediately! Once delivered to your letterbox the tracking will show as being delivered and that is proof of delivery as far as that shipping option goes.
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"Signature on Delivery": If you choose this option, it will be brought to your door in search of a signature on delivery. If not home then you are left a card to arrange re-delivery or pickup. With all the COVID-19 distancing measures in place it may be left at your door after they knock and the courier will sign for it on your behalf.
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Military Addresses (APO/FPO): If you use a Military Box (or similar) address then you accept to take all the risk on the shipping of the goods. This is because the tracking or signature does not work correctly with these addresses, so the insurance does not cover in these situations. ~ We've only ever had issues with this twice over 7+ years so not likely to be an issue, but something to be aware of.
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Courier Estimates: All shipping estimates and info is provided by the Post / Courier Companies and not us. They are subject to change under a variety of circumstances that are out of our control.
4. International Orders & Import Fees
Most orders are currently shipping from our New Zealand division of Pro Spec Imports. As the buyer, you are responsible for any and all import duties, taxes, and customs-related fees that may be applicable in your country. These charges are determined by your local customs authority and are not included in the item price or shipping cost. Please check with your country's customs office to determine these additional costs prior to purchasing.
5. Privacy and Data Consent (EU Customers)
In compliance with data protection regulations, including the European Union's General Data Protection Regulation (GDPR), we are required to obtain your consent to process your personal data. The personal information you provide during checkout (such as your name, address, and contact details) is necessary for us to process and fulfill your order, manage payments, and handle shipping.
By proceeding to checkout and placing an order, you acknowledge that you have read this section and you give your express consent for Pro Spec Imports to process your personal data for the purposes outlined above.
6. Website Use & Intellectual Property
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, products, or content on this website without express written permission from us.
7. Limitation of Liability
Our Service and the products sold are provided 'as is'. Pro Spec Imports is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products purchased from us. You expressly agree that your use of, or inability to use, the service is at your sole risk.
8. Indemnification
You agree to indemnify, defend, and hold harmless Pro Spec Imports from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third-party.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.
10. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms and Conditions should be sent to us at support@prospecimports.com.